Hello flloydfromstlucia,
I was researching what might be causing the issue you are describing and found an article that might be able to help you isolate where the issue may be lying. It is called iTunes: Advanced iTunes Store troubleshooting found here: http://support.apple.com/kb/TS3297.
Macworld reader Arthur is trying to download updates via the Mac App Store, but is stymied, because an Apple ID associated with the previous owner of the machine appears prefilled in the Sign In. All you need is an Apple ID. To download apps, sign in with your Apple ID—choose Store Sign In, or click Sign In at the bottom of the sidebar. If you don't have an Apple ID yet, click Sign In, then click Create Apple ID. If you have an Apple ID but don't remember your password, click Forgot to recover it.
It says its for iTunes specifically but it applies to the App store as well.
I would recommend starting here:
- Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).
Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the 'Blocked by software firewall' section below.
- Test using another device.
If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
- Test using another network.
- Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
- If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
- If the issue disappears while connected to another network, you may need to work with your support options to open access to:
- itunes.apple.com
- ax.itunes.apple.com
- ax.init.itunes.apple.com
- albert.apple.com
- gs.apple.com
- ax.phobos.apple.com.edgesuite.net
- mzstatic.com
- Note: iTunes may use the fully qualified version of these addresses for additional security.
All the best,
Hello flloydfromstlucia,
I was researching what might be causing the issue you are describing and found an article that might be able to help you isolate where the issue may be lying. It is called iTunes: Advanced iTunes Store troubleshooting found here: http://support.apple.com/kb/TS3297.
Macworld reader Arthur is trying to download updates via the Mac App Store, but is stymied, because an Apple ID associated with the previous owner of the machine appears prefilled in the Sign In. All you need is an Apple ID. To download apps, sign in with your Apple ID—choose Store Sign In, or click Sign In at the bottom of the sidebar. If you don't have an Apple ID yet, click Sign In, then click Create Apple ID. If you have an Apple ID but don't remember your password, click Forgot to recover it.
It says its for iTunes specifically but it applies to the App store as well.
I would recommend starting here:
- Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).
Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the 'Blocked by software firewall' section below.
- Test using another device.
If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
- Test using another network.
- Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
- If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
- If the issue disappears while connected to another network, you may need to work with your support options to open access to:
- itunes.apple.com
- ax.itunes.apple.com
- ax.init.itunes.apple.com
- albert.apple.com
- gs.apple.com
- ax.phobos.apple.com.edgesuite.net
- mzstatic.com
- Note: iTunes may use the fully qualified version of these addresses for additional security.
All the best,
Sterling Mac os 1.0 download.
May 4, 2013 10:03 AM
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